Shipping policy
Where we ship. We currently ship within the United States, including all 50 states. We do not ship internationally yet.
Processing time
Orders are processed within 2–4 business days, Monday through Friday, excluding US holidays.
Delivery estimates
- Standard — 8–15 business days. Free on orders over $99, $9.95 below that.
Our beds are made and packed by our production partner and shipped direct to you, which is why the window is wider than a domestic warehouse would be. Import duties are prepaid. There is nothing to pay on delivery and no customs paperwork for you to handle.
Delivery estimates begin when your order ships, not when it is placed. We are not responsible for delays caused by the carrier, weather, or incorrect addresses.
Beds ship in one box
Every bed arrives compressed in a single carton with the cover already fitted. There is nothing to assemble. Give the cushion 24–48 hours to fully expand before you judge the loft.
Tracking
You'll receive a tracking number by email once your order ships. If tracking hasn't updated after 5 business days, email support@momolatte.com.
Lost or damaged packages
If your package is lost in transit or arrives damaged, email support@momolatte.com within 14 days of the delivery date and we'll make it right — replacement or refund, your choice.
Incorrect addresses
We ship to the address entered at checkout. If an address is incorrect and the package is returned to us, we'll reship at your cost. Please double-check your address before completing your order.